Privacy Policy

Effective Date: March 1, 2026
Website: https://waypoint.meridian-360.com

Product: Waypoint

1. Introduction

Waypoint ("Waypoint," "we," "us," or "our") provides a flight tracking and arrivals management platform designed for event teams, destination management companies (DMCs), corporate security teams, and travel operations professionals.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services (the "Service").

By accessing or using Waypoint, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Organization name
  • Password (stored in encrypted/hashed format)

B. Flight and Operational Data

Waypoint may process:

  • Flight numbers
  • Airline information
  • Arrival/departure times
  • Airport data
  • Status information (on-time, delayed, cancelled)

This information is generally publicly available flight data or sourced from licensed aviation data providers.

C. Guest & Manifest Information

Organizations using Waypoint may input:

  • Guest names
  • Contact information
  • Arrival assignments
  • Internal notes
  • VIP flags

Waypoint processes this data solely on behalf of the organization using the platform.

D. Usage Data

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Log files

This data is used for performance monitoring and security.

3. How We Use Information

We use information to:

  • Provide and operate the Waypoint platform
  • Display and update real-time flight information
  • Support guest manifest management
  • Improve system performance and user experience
  • Secure the platform and prevent unauthorized access
  • Communicate important service updates

We do not sell personal information to third parties.

4. Data Ownership

Organizations that use Waypoint retain ownership of any guest, manifest, or operational data they upload.

Waypoint acts as a data processor for customer-provided data and does not use this data for marketing or unrelated purposes.

5. Data Sharing & Disclosure

We may share information:

  • With service providers that support hosting, analytics, or infrastructure
  • If required by law, regulation, subpoena, or court order
  • To protect the rights, safety, or security of users or the platform

We do not share manifest or guest information with unrelated third parties.

6. Data Security

We implement reasonable technical and administrative safeguards, including:

  • Encrypted connections (HTTPS)
  • Secure password hashing
  • Role-based access controls (where applicable)
  • Controlled hosting environments

However, no system can be guaranteed 100% secure.

7. Data Retention

We retain:

  • Account data while an account remains active
  • Customer-provided data according to customer agreements
  • System logs for operational and security purposes

Customers may request deletion of their data by contacting us.

8. Cookies & Tracking Technologies

Waypoint may use cookies and similar technologies to:

  • Maintain session authentication
  • Improve performance
  • Analyze usage patterns

You can adjust browser settings to refuse cookies, though this may impact functionality.

9. Third-Party Services

Waypoint may integrate with:

  • Aviation data providers
  • Cloud hosting providers
  • Analytics tools

These providers operate under their own privacy policies.

10. Children's Privacy

Waypoint is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. International Users

If you access Waypoint from outside the United States, you acknowledge that information may be transferred to and processed in the United States.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Request data portability

To exercise these rights, contact us at:
[email protected]

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy, please contact:

Meridian 360
Attn: Waypoint Privacy
Email: [email protected]